The Trainer: Mark Heasman – The MBA is nice, but Mark's strength is his exceptional, practical experience of Change Management in action, at Director level, for the Royal Mail, American Express, Rail Track, The Princes Trust and now in the construction industry . Mark is proof that good skills can be applied in any market.
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Successful business comes from effective communication. So, better communicators have a better chance of success.
There are two sides to every communication - talking and listening. They both tell you a lot, if you know where to look.
Every communication is a presentation. So, we are presenting to one another all of the time.